[This review was collected as part of a promotion.] Purchased this washer since I heard LGs are reliable. I was interested in the direct drive design as I thought it might be more reliable than the belt driven models. It washes fast but I wish the clothes weren't twisted together after the spin cycle. It's also louder than I thought it would be. Our bedroom is above the laundry room and I can hear it running.

ThinQ washer was delivered 06/20/2024. As soon as it was unboxed and the washer door opened, it emitted a horrible acrid smell that irritates the throat, filled the whole downstairs with the stench. We've never had a new appliance smell so awful. One month later, the odor has dissipated somewhat, however it's still there. We've tried the tub clean cycle with bleach as a service tech suggested, but the odor remains, albeit much less than new. This is a five star product if not for the terrible odor. In our opinion, if you or your family have asthma, you may want to consider a different brand, as it definitely aggravated my wife's asthma.

[This review was collected as part of a promotion.] We bought our new LG washer two months ago. We're very satisfied with how quiet it operates, and the range of options available for different types of loads - e.g. for towels. One note - we purchased the (empty) pedestals... they add significant height to the units, which is convenient for loading/unloading; however, make sure there is enough room under existing cabinets. In our case, it is now difficult to reach to back of overhead cabinets without using a small ladder or stool.

[This review was collected as part of a promotion.] Unbelievable that it has no drum light. When you look at the advertisements, it deceptively looks like there is one. Much lower priced models from this and other companies have one. This model with "AI" and all the other 12 wash cycles and the other bells and whistles does not!! What a let down. Shame on you LG!!

[This review was collected as part of a promotion.] It doesn't work since they installed it, but even though I asked them to fix it, they still haven't been able to fix it by making an appointment and rescheduling it for another appointment when the appointment arrives.

This is my first LG Appliance and I have to say, I am very happy with this new Wash Machine! It simply is amazing, uses very little detergent and the clothes come out very clean and spotless! It is easy to use and even easier when using the App! LG provides very helpful tips on the different wash circles. An excellent product that I highly recommend!

[This review was collected as part of a promotion.] I'm a retired HVAC technician, and I chose the LG after much research. The feature I was concerned most was the pump cleanout access ,after years of pulling the pump on another name brand. I was a little concerned of noise reviews, but mine is quiet as can be. Wife and I have needed a water softener for a couple years, so decided on the stacking pair .Wife is 5 feet 2 and reaches controls just fine.

[This review was collected as part of a promotion.] I've had these about a month and I love them so much! My favorite things are the wifi/app connectivity, the spin cycle is incredible, the clothes are completely rung out after the cycle and take no time to dry. They are also PRETTY and fancy! The washer can hold a ton of stuff too! I could not be happier with this set.

I am in the process of installing the washer, but the drain hose is much shorter than in the LG product pictures. Be aware, you may need an extension hose. Also, if stacking a dryer on top...the electric cord for the dryer is very short and will only extend 2 feet beyond the bottom of the dryer. If your outlet is low on the wall it may not reach when stacked.

[This review was collected as part of a promotion.] I recently bought a new washer and dryer set and so far I am loving both appliances. They are quiet, there's no leakage, and the cycles are pretty quick! No complaints here. They look nice and sleek on the outside too.