Your many positive comments are really appreciated and thank you for taking time out to make them. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It gives us much pleasure to know that you've chosen us for your washing needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Hello. We understand you are experiencing a combination of issues with your LG washer, including an unusual chemical smell, especially after using the steam function, along with excessive vibration, shaking, rattling, and grinding noises. We acknowledge that these operational issues are disruptive and certainly not what you expect from your appliance. Regarding the chemical smell, this is sometimes caused by buildup inside the washer drum or the rubber gasket. Regular use of the 'Tub Clean' cycle is a key maintenance step that helps eliminate residue and odors. We recommend running this cycle as directed in your owner's manual. You can find more information about troubleshooting washer odors here: https://www.lg.com/us/support/help-library/. For the vibration, shaking, and grinding noises, these symptoms can often be addressed by ensuring the washer is perfectly level and that shipping bolts (if applicable and not removed during installation) are not still in place. Excessive noise, particularly a grinding or rattling sound, can also sometimes be caused by foreign objects in the drain pump filter or could indicate an issue with internal components. Please check the stability and leveling of your machine. You can find troubleshooting steps for vibration issues here: https://www.lg.com/us/support/help-library/. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if need further assistance. ^James