Hi, Trudance! Thank you for taking the time to share your experience. Your feedback about your fairly new LG WM4000HWA drum odor and the issue with clothes is incredibly valuable. If there's anything we can do to rectify this for you, please send us a private message on Facebook, Instagram or X through @LGUSSupport. Thanks again for your detailed review! -Shae

Hi, there. Thanks for sharing your experience with the LG Washer (WM4000HWA) model. It’s great to hear your new LG washer and dryer are performing better than your previous Whirlpool — that model is built for powerful cleaning and efficient cycles, so it’s wonderful to know it’s delivering exactly what you need. To keep everything running smoothly, you can try using the Tub Clean cycle regularly to maintain peak performance. For more guidance, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Juvy #LifesGood ❤️

Hi, there. Thank you for sharing your experience with your LG Washer (WM4000HBA) model. It’s great to hear it’s performing fantastically for you. The WM4000HBA is built with TurboWash and a powerful Direct Drive motor to keep cycles efficient and effective. And it’s good to know you’re getting comfortable with your gas dryer as well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hello there, we understand how much you’re enjoying your LG WM4000HBA Front Load Washer, and we appreciate you sharing your experience. It’s great hearing that the washer has been “awesome in every way” and that it’s even made laundry something you look forward to. This model is built for powerful cleaning, smart features, and smooth operation, so it’s wonderful knowing it’s delivering exactly that for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that a non-drying appliance must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha

Hey there. Thanks for your feedback on your LG washer! Nothing beats finally owning one you already know and love. Enjoy the powerful performance, smart features, and effortless laundry days ahead! For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for making LG a part of your home!​​ ^David