Hey there! We appreciate you sharing your experience regarding your LG washer. Nothing beats the joy of washing clothes, particularly when the atmosphere is calm and peaceful! We recommend making sure the washer is leveled, and we also advise repositioning the laundry in the drum. Depending on the items being washed, laundry can sometimes become tangled together on one side of the washer, causing the unit to become unbalanced. You can find more information here: http://spr.ly/6423UTasN. We want to look into the leaking further, so please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out with this! ^Joslyn

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Hi, Anthony. Thank you for sharing your experience with the LG Washer (WM4000HBA) model. It’s great to hear that after almost a month, everything is still going so well. The jump in features alone can make laundry feel completely different — faster cycles, better cleaning performance, and those smart features that add a layer of convenience you don’t realize you needed until you have them. It sounds like the upgrade has been well worth it. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your new LG Washer (WM4000HWA) model is living up to the reliability you enjoyed with your previous LG washer. This model is designed to perform even better with enhanced features like TurboWash 360, 6Motion technology, and AI Fabric Care, giving you powerful cleaning while protecting your clothes. To keep your washer performing at its best, we recommend running the Tub Clean cycle regularly to maintain freshness and optimal wash performance. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

We love that your new LG washer is making laundry days easier, Clarke! We're glad you're enjoying the large capacity – perfect for those big loads of sheets and pillowcases! 🧺 For extra convenience and organization, have you considered adding an LG Pedestal to your washer? It raises the washer to a more comfortable height for loading and unloading, and it also provides extra storage space for your laundry supplies! It can be a real game-changer for simplifying your laundry routine. You can check it out here: http://spr.ly/6421I40Fd. If you have any questions or want to explore other ways to make laundry a breeze, feel free to connect with us on social media @LGUSSupport. Happy washing! 😊 *Joseph

Hey there! We appreciate you sharing your experience with us. We want you to have a delightful experience with your LG washer and its remarkable features, ensuring you enjoy every moment along the way. We would love to look into your installation further as soon as possible, so please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn