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Customer reviews for LG 4.5 cu. ft. Front Load Washer for
LG 4.5 cu. ft. Front Load Washer
4.6 out of 5 stars
stars2,110 ratings2,110 reviews
  1. 5 stars77% (1,635)
  2. 4 stars14% (289)
  3. 3 stars3% (68)
  4. 2 stars1% (27)
  5. 1 star4% (91)

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Showing 1,841-1,850 of 2,110 reviews
Mar 15, 2021
Sandy_BP
5 out of 5 stars review

Great Washer with Lots of Features

[This review was collected as part of a promotion.] I've just completed 30 washes, and the reason I know that is the app reminded me that it was time to run a tub clean cycle. After some initial issues getting my washer connected to the WiFi, I was able to connect and that part works great. As far as the washer, I love it. There are a lot of different settings and options. I think I use less detergent and my clothes are cleaner. I also think the regular spin cycle cuts down on my drying time. I switched from a top loading machine to this model and I'm glad I did. There's a little extra maintenance to this machine (wiping it down after I'm finished with laundry). I really like this machine and I really enjoy the app feature. So far, no mildew smells and my clothes come out clean and fresh.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Dec 2, 2024
hon1
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] Bought my new washer about 2 weeks ago and all is well so far. So much faster than my old washer which was also LG and served us well for many years. So hopefully same great experience with this one!

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hi Hon, thank you for taking a moment to share your experience. We understand how important dependable performance is, and it is great to hear that the LG 4.5 cu. ft. Ultra Large Capacity Front Load Washer, model WM4000HWA, is running well and delivering faster wash times compared to your previous LG washer. It is wonderful knowing your last unit served you well for many years, and we hope this one continues that same great experience. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Feb 19, 2021
SJTM
5 out of 5 stars review

Replaced my 16 yr old LG Tromm

First day with new LG washer and dryer, replacing my 16 year old cobalt blue set. I am very happy! Did 3 loads in less time that it used to take me to do 1 load! Quiet wash cycle AND spin cycle. The spin cycle on my old machine made the house vibrate! Controls easy to use and easy to see. Bigger opening and drum than last washer.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Oct 31, 2024
Sillik
4 out of 5 stars review

Poor Control Panel Design

[This review was collected as part of a promotion.] I love this washer. It has all the features I wanted. It is quiet and cleans well However, there is what I consider a major design flaw. The control panel labels do not light up. I am having to use a flashlight to read them.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Mar 8, 2021
UpNorthMom
5 out of 5 stars review

Easy to use, great features!

[This review was collected as part of a promotion.] I bought this a month ago and absolutely love it! It takes quite a lot of clothes per load and they come out spectacularly clean. I was apprehensive when I washed my first load because I filled it with clothes, put in my detergent and Downey, pushed the power on, chose my cycle and pushed start...it said 29 minutes to wash. My previous LG front loading washer was always at least 55 mins per wash. The 29 minute cycle for my clothes clean and I love it!! Great product and easy to use!

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Sep 27, 2024
simsy
5 out of 5 stars review

Bigger and Better

I’ve had this washer for almost a month now and love it! It replaced my old LG that the bearings went bad on after 12yrs so I felt comfortable getting another LG because they are built to last. The new features and app capabilities are a nice touch! But the larger drum size is my favorite part! Every comforter in the house fits with ease!! And it is SOOO quiet! I love it!

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hi Simsy, we appreciate you sharing your experience. We understand how great it feels when an upgrade delivers exactly what you hoped for, and it’s great to hear your 4.5 cu ft Ultra Large Capacity Front Load Washer model WM4000HWA is already making a big difference. The larger drum, quiet operation, new features, and ThinQ app support are all key strengths of this washer, and it’s great to know it handles your comforters with ease. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Feb 27, 2021
Louie777
5 out of 5 stars review

Great washer!

[This review was collected as part of a promotion.] I've had the washer for about a month and I absolutely love it. All features are very easy to use. It's also very quiet and has never had an unbalanced load. So happy I purchased this LG washer and dryer.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
Jan 22, 2024
WM27
1 out of 5 stars review

No customized settings

You customize a wash cycle on this machine or in the app. It chooses every function for you. It's honestly unbelievable you can't set your own wash cycle. I never would have bought this washer if I knew that. In addition, their app to control the device takes so much personal data including the last website you visited.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hi there. We understand you're not satisfied with your Front Load Washer's cycle options and would like to learn more. So that you can help us identify areas that need improvement in this front load model, please let us more here: http://spr.ly/6422TQyJp. Feel free to be as detailed as possible! As a company that constantly seeks innovation, we value your feedback and your submission would be greatly appreciated. Please feel free to check out the cycle modifier options available for this washer on page 29 of the manual. ^Chris

Dec 3, 2024
EHB79
5 out of 5 stars review

This is what I got rid of my Speed Queen for?

[This review was collected as part of a promotion.] Having utilized this washing machine for approximately one month, I must express my profound satisfaction with its performance. It has been remarkably reliable, devoid of any operational issues. The washing process is remarkably efficient, and the machine operates with minimal noise. The sole exception to this positive experience is the absence of a drum light. This oversight by LG is a notable deficiency. Despite this minor inconvenience, I wholeheartedly recommend this washing machine. Notably, its cleaning capabilities surpass those of my previous top-load Speed Queen washer.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Digital Care Team

Hi there, thanks for sharing your experience with the 4.5 cu. ft. Ultra Large Capacity Front Load Washer in Black Steel, model WM4000HBA. It’s great to hear how well it’s been performing for you so far—quiet operation, strong cleaning power, and smooth reliability are exactly what this model is designed to deliver. And it’s especially nice to know it’s outperforming your previous Speed Queen in terms of wash results. Your note about the missing drum light is helpful feedback. Even small conveniences can make a difference in day‑to‑day use, and we appreciate you calling that out. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Aug 10, 2023
LA Customer
3 out of 5 stars review

Gets Clothes Clean but not Quiet at all

I usually have a lot of confidence in LG products. Have LG products in one of our properties and all have been reliable and lasted a long time. I received this washer yesterday. The tub smelled strongly of chemicals. Had to do about 5 loads before the chemical smell dissipated. Seems to get the clothes really clean though and gets out stains. The washer is no quiet at all. Really disappointed about that. Noisier than our old one.

Review from lg.com
Helpful?28QH9LWQUBA813610864707
reply from LG Social Media

We appreciate your trust in LG products and thank you for choosing our appliances for your property. We're sorry to hear about the initial challenges you've encountered with your new LG 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence, model WM4000HBA washer, but we're glad to hear that it's performing well in terms of cleaning and stain removal. The initial chemical smell you experienced is not typical and could be related to the manufacturing process or packaging materials. We apologize for any inconvenience this may have caused, and we're pleased that the smell has dissipated over time as you've used the washer. Regarding the noise level, we apologize for the disappointment you've felt. While appliance noise levels can vary, we're committed to ensuring your satisfaction. If the noise is causing concern, we recommend checking the washer's installation and ensuring it's level and stable. If the noise persists or if you have any further questions or concerns, please reach out to our customer service team at 800-243-0000. They're here to assist you and provide guidance on how to best address the noise issue. Thank you for sharing your feedback, and we're dedicated to continuing to provide you with reliable and high-quality appliances. Your satisfaction is important to us, and we're here to support you throughout your ownership of the washer and beyond. ^Danee