Hey there. Thank you for reaching out and sharing this with us. The experience you've described—a brand new washer leaking after only a few loads—is completely unacceptable. We sincerely apologize for this major service failure. We understand how you may feel, especially after receiving a diagnosis of a bad door gasket. We take your feedback, and the similar concerns you've seen, very seriously and are committed to getting this issue resolved for you. Please send us an email with your washer's model and serial number, and any existing case numbers from the technician's visit. We will personally take ownership of your case and work to ensure a proper and lasting resolution. ^ Diego

Thank you for sharing your experience, this is not the reliability we want our customers to encounter. We'd love the opportunity to take a closer look, and find out more about these occurrences. Be sure to reach us at LGDigitalCare@LG.SprinklrSupport.com with your contact details, we're here to help! ^Jose

Hey there! It's fantastic to hear you're enjoying the cleaning performance and cycle variety of your LG washer! This LG support page offers some helpful tips for addressing odor buildup in your washer, which might provide some new ideas: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. To explore some other possibilities and see how we can help further, could you please send us a private message on social media @LGUSSupport with the model number of your washer and when you brought it home? We'd like to look into this more for you. ^ Diego

We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.

Fantastic, Looks great ! We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and qualities. Every team member here appreciates your feedback, as this motivates us to continue developing our products and services. Welcome to the LG Family and we look forward to a future review! ~Tanisha

Hi Tapher, thanks for sharing your experience with your LG Front Load Washer WM4000HBA. Glad to hear it’s been a great fit so far — those quick cycles and strong cleaning performance make a noticeable difference in day‑to‑day laundry. Sounds like it’s already making things easier in your home. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich