Hello, Robert. Thank you for sharing your experience with your LG washer and dryer set. We appreciate you pointing out the visibility issue with the non‑backlit touch pad, especially in spaces that aren’t brightly lit. Your feedback is truly helpful, and we want to make sure you have the right support moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your touch‑pad visibility issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi Martin, we understand and appreciate you sharing your experience with the 4.5 cu. ft. Ultra Large Capacity Front Load Washer, model WM4000HWA. It’s great to hear that it’s already performing well and that you’ve had such a strong track record with your LG dryer over the years. This washer is built for long‑term reliability and powerful cleaning, and it’s wonderful to know it’s off to a strong start for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Hi, Basil. Thank you for sharing your experience with your LG washer. We appreciate you taking the time to describe what’s happening with the spin cycle, especially with clothes tangling and stretching even when using the delicate setting. Feedback like yours helps highlight how the LG unit is behaving during specific cycles, and it gives us a clearer picture of what you’re encountering. To allow us to properly investigate the details of your specific product model and to see how we can assist with your spin‑cycle issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on wash cycles and performance tips: https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129 ^James

Hi, Kyle. Thank you for sharing your experience with us. It’s wonderful to hear how well your LG Washer (WM4000HWA) model has been performing for you over the years, and that features like the Pre‑Wash cycle, Drain Pump Filter, and Tub Clean cycle continue to support your laundry routine effectively. Your regular maintenance—cleaning the drain pump filter monthly and running Tub Clean with an appropriate cleaner—is exactly what helps keep the WM4000HWA operating at peak performance. For added care, we recommend ensuring the washer is level and that the door gasket is wiped dry after use to maintain long‑term reliability. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hi, Karen. Thank you for sharing your experience with your LG Washer. We appreciate your feedback regarding the readability of the control display, the turbo wash feature defaulting on certain cycles, and the noise level during operation. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with these usability and performance issues being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer cycles and features: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. ^James